Service Scope
SmartTaskOps provides cloud tools for repair-shop workflow, point of sale, repair tickets, customer updates, integrations, webhooks, activity logs, and operational management. By using the platform, the account owner agrees to use it only for lawful business operations.
Accounts & Access
Each store is responsible for the users, logins, permissions, and devices connected to its account. You should keep credentials secure and make sure only authorized staff can access repair records, customer information, and payment-related workflows.
Plans, Billing & Upgrades
Starter begins at $19.95 per store per month and includes unlimited repair tickets or work orders. Professional begins at $39.95 per store per month, and Advanced is custom quoted. Two-way email and Web Push notifications are included with every plan at no additional cost; Web Push requires a compatible subscribed browser. Two-way SMS is billed separately: outbound segments start at $0.02 and adjust automatically to the network route and message type, while inbound segments are $0.01. Common outbound examples are $0.02 for a standard SMS route, $0.04 for a media or carrier route, $0.08 for a Puerto Rico SMS route, and $0.39 when the underlying media route costs $0.270. The exact final charge is recorded in Top Up activity. Aurion AI Calls is optional and billed separately at $0.21–$0.79 per call based on duration and complexity. Aurion Photo Verification and Serial Photo Match are optional, use Top Up, and bill each image analyzed by the provider, including an image that does not qualify as valid evidence; provider failures are not charged. Current recorded charges are $0.03–$0.04 per image, and the exact amount is recorded in Top Up activity; this range may change if provider or model pricing changes. Webhook Triggers are $0.05 per real trigger on Starter; Professional includes 700 per calendar month and is then $0.05 per trigger. Real inbound and outbound executions count even when they fail; identified tests are excluded. ATH Móvil Business checkout requires an active external ATH Business merchant account and valid API tokens. Evertec and ATH Business terms, transaction limits, and provider fees apply; the integration uses the live production API because this service does not provide a sandbox. Pricing, included features, and platform limits may be updated with notice when necessary.
Acceptable Use
You may not use SmartTaskOps to send unlawful spam, upload malicious files, abuse communications, scrape the service, interfere with platform availability, or process information in violation of applicable law. We may suspend access when misuse, fraud, or security risk is detected.
Repair Communications & Records
Repair status emails and SMS messages, customer replies, approvals, notes, and repair photos sent through the platform may be stored inside the activity log and related repair records so your team has a complete operational reference for that order.
Availability, Updates & Responsibility
We work to keep the service reliable, but uptime is not guaranteed and maintenance, security updates, or feature changes may happen from time to time. Each business remains responsible for reviewing exports, backups, internal compliance, and the accuracy of information entered by its team.
Contact
For billing questions, legal requests, or service concerns, contact [email protected]. Continued use of the platform after updates to these terms means your business accepts the revised version.
Data We Process
SmartTaskOps may process store details, staff accounts, customer names, emails, phone numbers, repair tickets, device notes and identifiers such as IMEI or serial, parts used, payment-related metadata, receipts, status updates, two-way email and SMS conversations, repair photos, and verification results created from those photos.
How Data Is Used
We use platform data to operate repair workflows, send customer communications, power activity logs, generate invoices and receipts, support internal reporting, improve reliability, investigate abuse, and deliver activated features such as photo verification, visible-condition summaries, and device-identifier matching.
Store Ownership of Customer Data
Your repair business controls the customer information that it enters into SmartTaskOps. SmartTaskOps processes that information to provide the service, while each shop remains responsible for getting any permissions or notices required under its own laws and business practices.
Sharing & Service Providers
We do not sell customer lists. Data may be handled by infrastructure, communications, analytics, payment, AI analysis, or support providers that help operate the platform. When a shop activates Aurion photo analysis, selected repair photos, device context, and identifiers may be sent to the analysis provider to produce verification results. When a shop configures a webhook receiver, the selected payload fields are sent to the endpoint and automation provider chosen by that shop. When ATH Móvil Business checkout is enabled, payment amount, order metadata, customer phone, and related transaction data are sent to Evertec and ATH Móvil to create, check, and authorize the payment. Data may also be disclosed when required by law, fraud review, or security response.
Security & Retention
We apply reasonable technical and operational safeguards to protect platform data. Information may be retained while an account is active and for a limited period afterward for backups, dispute review, compliance, fraud prevention, and service continuity.
Access, Correction & Deletion Requests
Requests related to access, correction, export, or deletion of repair-shop data can be directed to the store that collected the data or to [email protected]. We will review requests in line with the platform role, account permissions, and applicable legal obligations.
